Monday, January 26, 2009

Define: Cranky-Pants

I got a call today from an older gentleman who was trying to make sure his address was updated on the SAU Portal. He complained that he didn't know how to use the new site, and there used to be a button right there, and he had no idea where it was anymore, and it was probably under these buttons, but he couldn't find it, etc., all with a cranky tone. I directed him to the page where the information was (he told me he'd already clicked that), and I told him what to click to change it.

He didn't even say thank you, he said, "Well, my address isn't updated, by the way," like it was my job to have known that he moved and changed it.

What a cranky-pants!